FREQUENTLY ASKED QUESTIONS
All products we sell go through an extensive quality control process. You will recieve exactly what is pictured, and the product description we provide will be accurate.
Your sales receipt will be sent to your email. If you dont see it, please check your spam folder. If youre still experiencing issues, send us an email at Sales@ursa-sec.com.
Due to the nature of 3D fabrication, we do not accept refunds or returns. We do approve returns on a regular basis for issues that need to be resolved. (Postal Issues, Insurance, etc)
Our quality control may extend delivery times. We will not send a product that doesn’t pass QA, regardless of postage times. By law however, we are required to refund postal fees paid, which we will do the day we don’t meet delivery expectations.